Shipping policy

All orders are carefully prepared by hand by our team. We ship all orders with FedEx, a delivery company with an internationally renowned service.

Click and collect
If you live in Paris or France, you can opt for “Click and Collect”, i.e. the collection in store of your online order. We will prepare your order with care and you can then collect it in person by appointment in our Paris George V boutique or our Paris Castiglione boutique.

Delivery costs
Delivery and return costs are free.

Important note
Franck Namani is based in France, so if you live outside of France, you may have to pay additional taxes and customs duties for your order.

Delivery times
All orders are prepared during business hours from 10am to 7pm, Monday to Friday (UTC + 01:00, Central Eastern Time).

All orders are shipped with FedEx:

• For domestic orders in France, we use FedEx Priority Express
• For international orders, we use FedEx Priority Express

Depending on the delivery destination, delivery times may vary:
• For shipments in France: 24 to 72 hours
• For shipments to DOM-TOM: 5 to 7 business days
• For shipments to Europe and internationally: 4-6 business days

Important note
The delivery times indicated above are for information purposes only, they do not take into account any delays that may occur during the delivery of your package.

FedEx does not currently ship to these countries:

Comoros, Central African Republic, Cuba, Equatorial Guinea, Falkland Islands, Guinea, Bissau, Iran, Sierra Leone, Johnston Atoll, Syria, Kiribati, Yemen Arab Republic, North Korea, Mayotte, Myanmar, Nauru, Niue, Saint Helena, Saint Pierre and Miquelon, Sao Tome and Principe, Solomon Islands, Somalia, Sudan, Tajikistan, Islands, Tokelau, Tuvalu, Wake Islands, Russia

Track Your Package
Once FedEx has processed your order, you will be notified that your order is on its way. You will also receive a tracking number for your package at the email address you entered when creating the order. You can track the progress of your package in real time on the FedEx website.

Receiving Your Package
Your order will be delivered to the shipping address you provided when you placed your order.

To receive your package, you will need to sign for a receipt. Please remember to be available and reachable on the day of delivery.

If your shipment is eligible for FedEx Delivery Manager, you can choose to change the delivery date and location. To be eligible for FedEx Delivery Manager, you must reside in a supported destination and, on your order, you must enter:

• An email address
• A mobile phone number
• No business name (leave blank) as this is a consumer service

Restricted Materials
Due to the proprietary nature of some of our materials, we cannot guarantee that you can order everything on our website.

FedEx has a policy of not shipping products made from protected species. Our mink and chinchilla products fall into these categories.

In addition, international shipments of products containing crocodile are highly restricted, particularly to the United States. This means that customers residing in France can order products containing crocodile.

If you attempt to order products that contain any of the restricted materials listed above and ship them to an unsupported destination, your order will not be able to complete.

We apologize in advance for any inconvenience caused.